Evaluation techniques for chatbot usability: A systematic mapping study (bibtex)

by Ren, Ranci, Castro, John W, Acuña, Silvia T and De Lara, Juan

Reference:

Evaluation techniques for chatbot usability: A systematic mapping study (Ren, Ranci, Castro, John W, Acuña, Silvia T and De Lara, Juan), In International Journal of Software Engineering and Knowledge Engineering, World Scientific, volume 29, 2019.

Bibtex Entry:

@article{ren2019evaluation,
  title={Evaluation techniques for chatbot usability: A systematic mapping study},
  author={Ren, Ranci and Castro, John W and Acu{\~n}a, Silvia T and De Lara, Juan},
  journal={International Journal of Software Engineering and Knowledge Engineering},
  volume={29},
  number={11n12},
  pages={1673--1702},
  year={2019},
  publisher={World Scientific},
  doi={10.1142/s0218194019400163},
  url={https://doi.org/10.1142/s0218194019400163}
}