@misc{misc_jw_2019_0034,
    author = {JW Castro and R Ren and ST Acuña and J Lara},
    doi = {10.18293/seke2019-029},
    title = {Usability of chatbots: A systematic mapping study},
    url = {https://doi.org/10.18293/seke2019-029},
    year = {2019}
}